Shipping & Delivery Policy

Primary Delivery Zones

• Shivaji Nagar and surrounding areas (Free delivery)
• Rajwada, Sarafa Bazaar (Free delivery)
• Palasia, Vijay Nagar (Free delivery)
• Bhawarkuan, Rau (Free delivery)

Extended Delivery Zones

• Airport Road, Lasudia Mori (₹30 delivery charge)
• Super Corridor, MR-10 (₹50 delivery charge)
• Bypass Road, Ring Road (₹40 delivery charge)

Standard Delivery

• Minimum order value: ₹200
• Estimated delivery time: 30-45 minutes
• Peak hours (7-9 PM): 45-60 minutes
• Weekend delivery: 40-55 minutes

Express Delivery

• Minimum order value: ₹300
• Estimated delivery time: 20-30 minutes
• Additional charge: ₹25
• Available for select menu items only

Track your order in real-time:

• SMS updates at order confirmation, preparation start, and dispatch
• WhatsApp notifications with delivery person details
• Live tracking link sent via SMS
• Estimated delivery time updates

Weather Conditions

• Delivery may be delayed during heavy rain or storms
• Safety of delivery personnel is our priority
• Orders may be cancelled during extreme weather

Delivery Instructions

• Provide accurate address and landmark details
• Keep phone accessible for delivery calls
• Someone must be available to receive the order
• ID verification may be required for high-value orders

If delivery fails due to customer unavailability:

• First attempt: Order held for 15 minutes
• Second attempt: Order held for additional 10 minutes
• Third attempt: Order returned to restaurant
• Refund processed minus delivery charges

Corporate Orders

• Bulk orders for offices and events
• Advance booking required (24 hours)
• Special pricing for orders above ₹2000
• Dedicated delivery team

Catering Services

• Wedding and party catering
• Minimum 48 hours advance notice
• Custom menu options available
• Setup and service staff included